سياسة الشحن

Shipping Policy – Cikkies

At Cikkies, we strive to provide a smooth and efficient shipping experience. Please read our shipping policy carefully before placing an order.

1. Shipping Coverage

  • We ship across all Moroccan cities and worldwide.
  • Shipping costs and delivery times vary based on location and will be communicated after order placement.

2. Order Processing & Shipping Time

  • Orders are processed within 1-3 business days after confirmation.
  • Delivery time depends on your location:
    ✔ Morocco: Estimated delivery within 2-5 business days.
    ✔ International: Estimated delivery within 7-15 business days, depending on customs processing.
  • You will receive an order confirmation email and tracking details once your order is shipped.

3. Shipping Fees & Confirmation

  • Shipping is not free, and the cost will be determined based on your location.
  • Customers will place their order first, then our team will contact them with shipping details and cost confirmation before processing the shipment.
  • If the shipping fee is not accepted, customers have the option to cancel the order before shipping.

4. Delivery & Responsibility

  • Please ensure that your shipping address and contact information are correct at checkout. We are not responsible for delays or lost shipments due to incorrect information.
  • If a package is marked as delivered but you have not received it, please contact the courier service immediately.
  • Cikkies is not responsible for delays caused by customs, courier issues, or other external factors beyond our control.

5. Missing or Damaged Items

  • If you receive a damaged, incorrect, or missing item, please contact us within 24 hours of delivery.
  • We may request photos of the product and packaging to process your claim.

6. Contact Us for Shipping Questions

If you have any concerns or need further information regarding shipping, please contact us:

By placing an order on www.cikkies.com, you agree to this Shipping Policy.

 Thank you for shopping with Cikkies!